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Our Blog A Raven Monologue DOWNLOAD: 59ffe6dbad. Related. So that sucks! Wallpaper. A Raven Monologue We’ve been in business for more than a decade. That’s a long time, which means we’ve heard a lot of claptrap, made a lot of mistakes, and seen just about everything. It’s given us a unique perspective on which companies are doomed to failure and which ones will thrive in the digital marketplace. We’ve taken some of the industry’s most successful companies, and poured over the details. One thing we’ve learned is that you can either be part of the solution or part of the problem. So today, let’s look at the fact that many companies think their company is the answer to the growing customer service problem. Everyday We Hear The Following: Why, I’m glad you asked! In the old days, customer service wasn’t a problem for the great software companies. It wasn’t a problem because, back in the day, you could easily keep customers happy with a one-to-one relationship. In the old days, it was possible for a company to create an integrated experience with customers. It was possible to use the features of a digital solution to solve a customer’s problem. In the old days, your company was the trusted source of answers. Nowadays, customer service has become a logistical nightmare. The customer experience has become a fragmented collection of experiences. Unfortunately, the main problem with the customer service industry is that it’s become so fragmented that it’s difficult for companies to move beyond the early adopters. Customers are overwhelmed by the number of options available to them. They don’t have the time to figure out which option will work best for them. Companies like ours know that the first point in the list above is the most important. There will be customers who are willing to put up with poor customer service. In fact, there are so many of them, that it will be difficult to make your mark in this market. For every one customer who is satisfied, there will be three unhappy customers who demand service. So, the good news is that the percentage of dissatisfied customers is much lower than the percentage of dissatisfied customers.
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